FAQs

See below for answers to common queries. If you do not find the information you are looking for please Contact Us.

What type of products can I purchase through the webstore?
Made to order Custom UtiFlex® Cable Assemblies.
What test data will be provided with UtiFlex® orders placed via the webstore?
VSWR and Insertion Loss plots.
Can I order UtiFlex® assemblies with custom markers via the webstore?
Not at this time. Please contact our dedicated Sales Team for pricing on this option.
What is the return policy for the webstore?
UtiFlex® assemblies have a limited one-year warranty subject to CarlisleIT review. However, all UtiFlex® assemblies are made-to-order and as such, are returnable for performance-related defects only.
Can I purchase a product using a purchase order on the webstore and be invoiced on account?
We can accept a valid Purchase Order to be invoiced on account and paid in full within 30 days for customers with pre-approved credit facilities only.
How long are webstore quotations valid for?
Quotations are valid for 60 days. After this time, you will be required to reconfigure your cable assembly. Please note that lead time will be recalculated based on real time information when your order is confirmed on checkout.
Can I call the Office to place an order as per a webstore quotation?
Unfortunately, not. Webstore pricing is valid only for prepaid orders placed directly through the webstore. Your quotations are saved on your user account for 60 days and can be converted to an order at any time during this period by adding your order to the checkout.
What is the cancellation policy for webstore orders?
Due to the custom-made nature of the products and the quick turnaround time, webstore orders are non-cancellable and cannot be amended once your order is placed.
Can I request a specific shipping date for a webstore order?
No. Your order will be shipped as soon as it has completed the manufacture process. Standard lead time is 4 working days.
How are UtiFlex assembly lengths measured?
Connector Reference plane or centre line for right angle and elbow connectors.
When is my credit/debit card charged for my webstore purchase?
Your credit/debit card will be charged when your order is shipped and a VAT invoice will be generated and emailed to the address provided on your online account portal.